Hyliion (www.hyliion.com) is bringing hybrid electric technology to tractor-trailers. We save up to 30% in fuel consumption with an add-on product that can be installed on both new and used tractor-trailers. We bring the same technology that is in a Tesla or a Prius to the trucking industry in an easy to install solution.
The Director is responsible for building a team and process that makes an exceptional customer experience a part of the Hyliion brand. The Director will manage the communication and support of the field teams and other internal/external business partnerships. The position requires planning and delivering support programs for the Customer Service teams, and offering guidance on standards, best practices, and tools to improve service for our customers.
Required Critical Skills & Qualifications: